Support

Contact Information

Need help with Growi or Fluditi? Our support team at Ideofox is here to assist you. We're committed to providing timely and helpful responses to all your questions and concerns.

Email: support@ideofox.com
Response Time: 24–48 hours (typically faster)

When contacting us, please include as much detail as possible about your issue, including the app you're using (Growi or Fluditi), your device type, and any error messages you've encountered. This helps us assist you more quickly and effectively.

Our Apps

Ideofox provides support for two flagship applications:

• Growi – AI-powered financial coach that helps you understand your spending and grow your savings.
• Fluditi – AI-powered productivity and task management that brings clarity to your work.

Both apps are available on the Apple App Store and are designed to make your daily life easier through intelligent automation and thoughtful design.

Common Support Topics

We can help you with a variety of issues, including:

• Account & Login Issues: Trouble signing in, password resets, account recovery, or authentication problems.
• Subscription Questions: Billing inquiries, subscription management, upgrade or downgrade requests, refund requests, and payment issues.
• Bug Reports: App crashes, unexpected behavior, missing features, or performance issues.
• Privacy & Data: Questions about how we handle your data, data deletion requests, export requests, or privacy concerns.
• Feature Requests: Suggestions for new features or improvements to existing functionality.
• General Questions: How to use specific features, best practices, or general app usage guidance.

If your question doesn't fit into these categories, don't hesitate to reach out anyway. We're happy to help with any concerns you may have.

Before You Contact Us

To help us resolve your issue as quickly as possible, please try the following steps first:

• Make sure you're running the latest version of the app from the App Store.
• Restart the app or your device to see if the issue resolves itself.
• Check your internet connection if you're experiencing sync or loading issues.
• Review our Privacy Policy and Terms & Conditions for answers to common policy questions.

Response Times & Availability

We typically respond to all support requests within 24–48 hours during business days. While we strive to respond as quickly as possible, complex technical issues may require additional time to investigate and resolve.

Please note that response times may be longer during weekends, holidays, or periods of high support volume. We appreciate your patience and understanding.

Privacy & Security

Your privacy and security are important to us. When you contact support, we may ask for information to verify your identity and diagnose your issue. We will never ask for your password or other sensitive authentication credentials via email.

All support communications are handled in accordance with our Privacy Policy. We do not share your personal information with third parties except as necessary to provide support services.

Additional Resources

For more information about Ideofox and our apps, please visit:

• Privacy Policy – Learn how we collect, use, and protect your data.
• Terms & Conditions – Review the terms governing your use of our services.
• Growi – Learn more about our AI financial coach app.
• Fluditi – Learn more about our AI productivity and task management app.

We Value Your Feedback

Your feedback helps us improve our apps and services. Whether you're reporting a bug, requesting a feature, or just sharing your thoughts, we want to hear from you. Every piece of feedback is reviewed by our team and helps shape the future of Growi and Fluditi.

Thank you for choosing Ideofox. We're committed to providing you with the best possible experience.